Terms of Use

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY PRIOR TO USING OUR WEBSITE AS THESE “TERMS” AND “CONDITIONS” ARE LEGALLY BINDING AND APPLY TO ALL USERS.

By accessing and using our website, either as a visitor or a registered user, you agree to comply with, and be bound by the following terms of use together with any other documents or policies referred to therein. We may amend our Terms of Use from time to time. Amendments will be made and posted to our website. It is your responsibility to check our Terms of Use page periodically for these updates and to review the changes. Furthermore, we reserve the right to make changes to our website and its contents or to suspend or terminate any part of the website which may limit or cease your access. Your continued use of our website will constitute your acceptance and agreement to these terms and conditions and will be legally binding.

In addition, should any of the terms and conditions of this agreement be violated by any user of our website, we reserve the right to take any necessary action at our sole discretion to ensure the safety of all users and our website, which may include but not limited to:

• Immediate, temporary or permanent withdrawal of the right to use our website;
• Immediate, temporary or permanent removal of any content uploaded by users to our website;
• Disclosure of information to law enforcements or authorities where necessary; or
• Taking legal action

In this document, a reference to “you” and “your” refers to any user of our systems, website, platforms and/or any other products and services provided by Lavelle Estates.

A reference to “we”, “us” and “our” refers to Lavelle Properties Ltd (Trading as Lavelle Estates).

A reference to “website” or “site” refers to Our Website: www.lavelleestates.co.uk owned and operated by Lavelle Properties Ltd.

1. Who we are:

We are Lavelle Properties Ltd (Lavelle Estates), company number 13225206. Our registered address is Suite 4, 3rd Floor, 34 Castle Street, Liverpool, L2 0NR.

2. Disclaimer and Liability:

YOU ACKNOWLEDGE, AGREE AND/OR CONSENT THAT:

Our site is for domestic and private use only and must not be used for any commercial or business purposes. You may use our site and platform at your own discretion and risk without any warranties, guarantees or representations, either expressed or implied from us. You must agree that Lavelle Estates, its shareholders, directors, officers, employees, agents or affiliates, will not be liable for any direct, indirect or consequential loss or damage as a result of you (or anyone having access to your account) using our site, your inability to use our site, your use or reliance on any content displayed on our site, or your use or access of any external links and their contents. Furthermore, if our site is used for commercial or business purposes, we will not be liable for any loss or damage, including but not limited to:

• Loss or damage caused by tort (including negligence), breach of contract, breach of statutory duty or otherwise, even if foreseeable
• Loss of business, income, revenue, profit, or contract
• Loss of anticipated savings
• Loss of data
• Loss of reputation or goodwill
• Business interruptions, wasted management or office time

Although we take every precaution to ensure that our site, systems, platforms, products and services are secure and available to you, we cannot guarantee that interruptions, intrusions, errors or any other circumstances beyond our reasonable control, such as loss of data, attacks, bugs, viruses, hacking etc. will be prevented, as we may at times be the subject of these disruptions. Therefore, we will not be liable for any loss or damage arising as a result of such circumstances. We advise that you also take measures to protect and backup your data so that you can access them should the need arise. Furthermore, you must not misuse our system in any way, for example, to knowingly hack, use automated programs such as spiders or other web crawlers to gain access to or disrupt our site or system, or to introduce viruses, trojans, worms, logic bombs or any other material that may be malicious or technologically harmful to our site and systems.

In certain circumstances, we reserve the right to access your user account to ensure that you are complying with these terms and any other terms that you have agreed to on our site. You will be given a chance to address the issue(s), however, if your account remains in violation, we will take any necessary action at our sole discretion.

Although we ask all sellers to provide true, accurate and current information when uploading or providing content to our site, we do not give any warranties, guarantees or representations either expressed or implied that any information uploaded on our site is correct, accurate or up to date.

We do not provide advice for any user to rely on. Any information or content provided on our site is for general interest and information only. You are advised to speak with qualified professionals and specialists for advice. Lavelle Estates will not be liable for any loss or damage suffered as a result of you relying on any available information on our site.

We do not warrant or guarantee that our site or its content complies with laws other than those governed by English law.

3. Registration and Platform Access:

Our registration process requires the collection of your information for the purpose of creating a user account that will give you access to our platform, products and services. We ask that you provide accurate and up to date information and to notify us of any changes. To register you must be at least 18 years of age.

By requesting to register, you acknowledge that you meet the age requirement and that you agree and consent to the collection of your information, including your IP address that will enable us to register your account. Once you are registered you will gain access to our platform and be able to use our products and services by paying the necessary fees (if applicable). You can also manage and change your marketing preferences on the account.

By registering and using our platform, you acknowledge and agree to the terms and conditions set forth in this agreement, our Seller Agreement, Privacy Policy, Cookies Policy and/or any other terms and conditions that you may have agreed to by using our site.

If for any reason you fail to comply with the provisions of any of these terms, we reserve the right to restrict or deactivate your account either temporarily or permanently at our sole discretion.

It is your responsibility to ensure that your username and password are kept confidential, and that it is not shared with any other person. If you believe that your username and password have been compromised, please notify us immediately.

4. Content Provided by You:

If you take advantage of any features that enable you to upload content to our site, or to interact with other users, you acknowledge and agree that you must comply with the applicable laws of the country that you are posting from, provide accurate information where you are stating facts, and only provide opinions that are genuinely held. In addition, you warrant that your content complies with our policies and you acknowledge that you will be liable to us, should we suffer any loss or damage as a result of your breach of warranty.

You are solely responsible for any content that you create, upload and submit to our site. Lavelle Estates does not guarantee, nor will it have any obligation or liability to you for any content that becomes damaged or destroyed through the use of our system. We reserve the right, in our sole discretion, to refuse, remove or change any content that is illegal, inappropriate, defamatory, infringing, unacceptable, offensive, hateful, sexually explicit, discriminatory and/or in violation of any of the terms of this agreement.

Any content that you upload to our site will be considered non-confidential and non-proprietary. By creating and posting content on our site, you give us consent for a worldwide, royalty-free, irrevocable, non-exclusive, and transferrable license to reproduce, edit, alter, share, publish, advertise, and market the contents on our systems, other forms of public network and media, and marketing platforms for the sole purpose that it is intended, and without any obligation for compensation to you.

If any content that you use and publish violates the terms of this agreement, we will determine at our discretion, whether to temporarily or permanently withdraw your use of our site or ability to post content on our site. In certain cases, we will be obligated to share information with the appropriate authorities or to take legal action against you. Furthermore, Lavelle Estates reserves the right to disclose your identity to any third-party claiming violation of their privacy or intellectual property rights as a result of the content or material that you have posted on our site.

5. Personal Information and Our Privacy Policy:

At Lavelle Estates, we always aim to provide the best customer service. This means that at times, we may need to collect certain personal information from you.

Whether you are a seller or a prospective buyer, you acknowledge and agree that by using our site or platform you are thereby consenting to the collection and use of certain personal information such as your name, contact details and any other necessary information for the purpose of providing products and services to you, account registrations, and for the prevention of money laundering and terrorist financing.

Additionally, if you are a prospective buyer wishing to view a property you must acknowledge and agree that basic information about you will be disclosed to the seller prior to the actual viewing. Should you make an offer on a property, further information such as your bank statements or mortgage details may be requested in order to validate the source and availability of funds. You thereby give consent to the collection and disclosure of your information by requesting and proceeding with any of the above-mentioned services.

Once an offer has been accepted, we will proceed with the sales transaction of the property. This means that at times Lavelle Estates is required to provide certain personal information about the buyer and the seller to their legal advisors, estate agents, and/or mortgage advisors. By accepting these terms, you allow Lavelle Estates to disclose any required information to any third-party professionals involved in the sales transaction. The information may include, but it is not limited to:

• The buyer and the seller’s name, address, contact details
• The address of the property in question
• Sale price
• Any conditions that may have to be met by either party

We therefore request that you provide accurate and up to date information and to notify us of any changes. Any information you provide will be governed by our Privacy Policy that you can visit and review.

6. Anti-Money Laundering and Terrorist Financing:

Lavelle Estates is committed to performing risk assessments, customer due diligence, and reporting suspicious activities in accordance with the UK Anti Money Laundering and Terrorist Financing legislations. As part of our due diligence, and covered by the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR), we must collect, record, maintain, and disclose certain personal information. The processing of personal data in line with these regulations is lawful and necessary for the prevention of money laundering or terrorist financing and for the performance of a task carried out in the public interest.

To comply with these regulations, we will be carrying out identification checks for both the seller and the buyer, in order to confirm their identity and obtain proof of address. Additionally, we may need to obtain proof of ownership of the property and verify the source of funds. For this reason, we may need to disclose your information to credit reference agencies and the Land Registry for the sole purpose that it is intended.

By agreeing to the terms of this agreement, you acknowledge and give consent to Lavelle Estates to carry out these checks which includes obtaining, copying, and verifying acceptable personal photo identification or documentation. If we are unable to verify either party’s identity, we will not proceed with the transaction. To view a full list of acceptable identity documents, visit the Compliance Information section of our site.

Please visit our Privacy Policy for more information on how and why your personal data is processed.

7. Third Parties and External Links:

Our site may contain links to third-party sites, materials and resources. These external links are not governed by Lavelle Estates or these terms and conditions. We do not have control over any third-party links, and therefore do not endorse or warrant their content or accuracy. You may visit or access these links and materials at your own risk. You acknowledge and agree that Lavelle Estates will not be liable for any loss or damage as a result of you accessing these third-party links or for their inaccuracies or misleading content, products, services etc.

8. Copyright and Intellectual Property:

Our web content, material and database are protected under the UK Copyright laws. Unless you are permitted to do so and have been given written consent, you may not copy, modify, distribute, sell or publish any of our material as they are subject to copyright with all rights reserved.

The following logo and word mark are registered trademarks in the UK and part of the intellectual property of Lavelle Properties Ltd. These trademarks must not be copied or used without permission or written consent from us.

9. Linking to our site:

You are not permitted link or frame our site to any other site unless you are linking to our homepage. In which case, you are only permitted to link to the homepage in a way that is legal and fair and will not expose us to any risk or become damaging to our reputation. Furthermore, you must not link to our site in a way that is deceiving in suggesting any form of approval, association or endorsement from us. Lavelle Estates reserves the right to withdraw any linking permission without reason or notice.

10. Feedback and Complaints:

At Lavelle Estates we strive to deliver the best customer service. Therefore, we value your feedback and welcome any suggestions that will help us improve our service. To provide feedback or suggestions, please get in touch with us via email or post at the addresses listed below.

We also take your complaints very seriously and are committed to helping you resolve any problems or issues you have with Lavelle Estates or any services that you have received. To file a complaint, please follow our Complaint Procedure.

11. Contacting us:

You may contact us via e-mail or in writing to the following addresses:

E-mail:

info@lavelleestates.co.uk

or

Post:

Lavelle Properties Ltd

(Trading as Lavelle Estates)

Suite 4

3rd Floor

34 Castle Street

Liverpool

L2 0NR